Our Money Back Guarantee, Shipping, Returns & Privacy Policy

1. Money Back Guarantee

All products purchased directly from TheSpicyGourmet.com website comes with a 30 day money back guarantee. If for any reason you are not completely satisfied with your purchase, please contact us via email and we will send you a Return Authorization form that may be used to return your purchase. Once the package is returned, you will receive a prompt refund.

 

2. Shipping & Returns

All Returns must have a valid written Return Authorization from TheSpicyGourmet.com. When you receive an Authorization you must return the item undamaged in its original container and/or packaging via prepaid shipping. We will not accept any packages without authorization.

 

3. Privacy Notice

The collection of information on this site will be for the sole use and ownership of TheSpicyGourmet.com Information collected will not be sold, shared or rented to others in any way that is different from what is disclosed within this statement.

Cookies

Cookies are not used by TheSpicyGourmet.com, other than for the collection of demographics and technical information that may be used in order to locate business and sales traffic trades. This information is not linked to personal or identifiable data.

Log Files

The use of Log Files are used by TheSpicyGourmet.com, in order to identify IP addresses, domain name, browser type together with the date and time a user accesses TheSpicyGourmet.com. This data is used to assist TheSpicyGourmet.com, analyze sales and product behavioral trends, helps to administer the site, tracks user and sales movements and gathers demographic information. IP addresses are not linked to personal or identifiable data.

Sharing & Non Sharing

The collection of demographic information, sales trends and site user clicks per (general) user are shared with our partners and advertisers. TheSpicyGourmet.com, does not share any personal information within the sites Blog. An outside shipping company is used for all shipping requirements as well as a credit card merchant services supplier for all purchases made. These companies do not retain, share or store personal information for secondary purposes.

Legal Disclaimer

In the event required by law or within a belief in good-faith, we may disclose personal information whereby such action is necessary in order to conform and/or comply within the boundaries of the law or legal process served on the website of TheSpicyGourmet.com

Links

There are other links contained on TheSpicyGourmet.com. Once the user clicks onto these links, we would recommend that the user read the privacy and informational conditions relating to that business. TheSpicyGourmet.com, will not be held responsible for the privacy practices of other linked sites. The conditions stated herewithin strictly applies to TheSpicyGourmet.com.

Contact Us

You may contact a member of the TheSpicyGourmet.com staff through our email links located on our "contact us" page. We will reply to all messages relating to your order in a timely fashion. For any messages not relating directly to orders, we will also read and may respond or consider or file for reference use if we consider the comments relating to improving the service and/or website we offer to our clients.

Surveys & Contest

TheSpicyGourmet.com may hold surveys or contests, if so we may need your information such as name, shipping address, zip codes and/or age. To comply with law, names of contests winners will need to be posted. You must consider this prior to entering any such contest. Please be aware that entering any such survey and/or contest is completely voluntary and the choice to disclose this information will be the users.

Security

TheSpicyGourmet.com credit card services uses PayPal. We do not store your credit card number. If you have a security issue you must contact PayPal.

Special Offers

New members may receive a welcome email with a special offer that we will be for a specific period of time. Existing members will receive notification of special offers, discounted and sales promotions through email periodically. If a member wishes to opt out of receiving any such emails, please read below Opt Out section.

Site & Service Updates

We reserve to change prices without notice. We may need to contact the user regarding site and services announcements. These announcements may be limited to, past or current purchases, account issues, inventory matters or refund queries. Members may not unsubscribe to these services.

Amendment / Updating Personal Information

In the event that a users personal information (such as a change in address or contact telephone number) changes or if a user no longer wishes to continue their membership of our services, the request will be processed swiftly. We will however require the user to contact our Customer Support by email with the change where after an email confirmation notification of the amendment/update will be sent to the user confirming the request.

Opt Out

A user may wish to opt out of receiving all mailing such as promotional materials, discounts and special offers, special packages, product and services updates from TheSpicyGourmet.com or our associated partners. The user may do so by simply placing a clicking the opt link. The user may also email our Customer Support to register an opt out request to these services.

Notification of Changes

TheSpicyGourmet.com, will always update its website with any changes or amendments to our Privacy Policy section in order to provide our users with the latest and most updated information. If a change to the Privacy Policy results in us using the users personal information in any way other than that stated within the sites Privacy Policy section, we will contact you either by phone or email for your expressed permission. The user will then have a choice of whether or not we may use the information in the new concept as notified.

Inventory

If an item is out of stock we will contact you via email

 

4. Conditions of Use

About Using This Website

By viewing the content on this website, you are accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice you should not use this website.

Warranties and Liability

While every effort is made to ensure that the content of this website is accurate, the website is provided “as is” and TheSpicyGourmet.com makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the content of this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading, or that this site will always (or ever) be available for use.

We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.

Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site.

In no event will TheSpicyGourmet.com be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.

Exceptions

Nothing in this disclaimer notice excludes or limits any warranty implied by law for death, fraud, personal injury through negligence, or anything else which it would not be lawful for TheSpicyGourmet.com to exclude.

License To Use This Website

By using this website you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this website if you do not agree that they are reasonable.

If any of the points in this disclaimer notice are found to be unenforceable under applicable law, that will have no bearing on the enforceability of the rest of the disclaimer notice.

Material on this website, including text and images, is protected by copyright law and is copyright to TheSpicyGourmet.com.com unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use.

Prior written consent of the copyright holder must be obtained for any other use of material. Copyright of all images on this site remains with the artist or copyright owner at all times.

No part of this site may be distributed or copied for any commercial purpose or financial gain without written consent from TheSpicyGourmet.com.

All intellectual property rights in relation to this website are reserved and owned by TheSpicyGourmet.com

Links to Other websites and Products

Links to other websites are provided for the convenience of users. We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites, or the reliability, quality or effectiveness of any products provided through external websites. A link to an external site does not imply or endorse of the views, information or products provided or held by such websites.

Law and Jurisdiction

This disclaimer notice shall be interpreted and governed by United States Law, and any disputes in relation to it are subject to the jurisdiction of the courts in California.

Changes in Policy and/or Content

We reserve the right to revise, amend, alter this disclaimer notice from time to time and any revised version will be deemed to be applicable from the first date of publication on this website.

 

3. Contact Us

Email: sales@thespicygourmet.com

Mail: Santa Barbara Organic Spice Company Inc.

         67 Alameda Padre Serra

         Santa Barbara, CA. 93103

 

 
  • Testimonials

    Dear Mr. Dinesh Perera, My daughter-in-law and my son gave me the Spice Blending Collection for my birthday.  I absolutely love it.  And you ... — Sandy Hjortland
    Having been raised in an Italian-American household, I was always comfortable in the kitchen, whether preparing American, European or Asian meals. Howev... — Sabrina Papa, Recipe editor, food adventurer and Santa Barbara mom.

    Read More

  • Latest Recipes & Articles

    Video Recipes

    Organic Artisanal Tandoori Chicken Masala
    Posted on 10 March 14
    Spicy BBQ Poultry Marinade
    Posted on 23 May 13
    Classic Garam Masala Spices - Mixed Vegetable Curry
    Posted on 23 October 12
  • USDA Certified Organic Fair Trade Spices

    The Spicy Gourmet uses only chemical-free USDA Certified Organic Spices that contain no additives or preservatives of any kind. We purchase our spices from small organic farmer associations in Sri Lanka and from community farmers in India. Our Fair Trade status is vouched for by Trust Organic Small Farmers – an alliance for eco-ethical trade and goods.

    Read More


Credit Cards Accepted
USDA Organic Trust Small Farms